Prollenium® Medical Technologies Inc. (“Prollenium”, “we”, or “us”) is the provider of the Prollenium® Rewards App (the “App”).
In order to provide services, offers, rewards and discounts to you through our App, we need to collect some personal information about you, and about the offers and rewards that you earn, redeem or claim. We aim to collect the minimum amount of information required to operate the App effectively.
This Policy describes the types of information that we collect about you, and how we may use, store, retain and secure this information. By using the App, you consent to the collection, storage, retention and use of your information as set out in this Policy.
If you do not consent to this Policy in its entirety, you cannot use the App.
Most of the information we collect about you is collected from you directly, in ways that are open and transparent to you. For example, when you use the App, we ask you to provide some information about yourself (your “Account Information”), including the following:
We require this information in order to enable your use of the App, and in order to provide App services to you. This information is used to identify you as an individual user of the App, to determine your approximate location, to locate clinics near you, to determine your eligibility to receive and redeem offers and rewards, and to track the rewards and offers that you have redeemed. When you visit your clinic location to redeem offers and rewards, this information is used to identify you and to confirm that you are the person entitled to redeem the offers and rewards.
If you refer others to the Prollenium®App, we store the email address of users that you have referred. We use this information to send an invitation on your behalf to the person you have referred, and to determine your eligibility for referral rewards. To protect the privacy of people you may refer, we will provide you with no information about the other user or their use of the App. If they become sufficiently active users of the App to qualify you to receive a referral reward, we will simply notify you that you are eligible for a referral reward, but we will give you no further details. If your referral does not result in eligibility for a referral reward, you will receive no notification or explanation.
If you have been referred to the App by another person, you consent to the collection and use of your email address and other relevant information which we may require in order to determine the eligibility of the person who referred you to the App for a referral reward.
This information may include:
Whenever you visit your Clinic and redeem an Offer or Reward, or request that a transaction be recorded in the App in order to earn or establish your eligibility for any Offer or Reward, we need to collect certain information about relevant Clinic transactions. This information must be collected in order to allow us to determine and keep a record of your eligibility for Offers or Rewards; to keep a record of Offers and Rewards that you have redeemed; to allow us to detect and prevent fraudulent uses of the App.
Since you will be at your Clinic location whenever this information is requested, you will have an opportunity to ask for details of the information is being sought, or to ask other questions about this policy or the collection of this information.
You are free to decline to consent if you like, and your Clinic will not disclose any information about this transaction to us. Note, however, that if you do not consent to provide the requested transactional information, Offers and Rewards cannot be applied to the transaction, and the transaction cannot be recorded in the App to earn or establish your eligibility for loyalty rewards or other Offers.
WHEN YOU CONSENT TO THE DISCLOSURE OF CLINIC TRANSACTION INFORMATION TO PROLLENIUM®, YOU IRREVOCABLY ACKNOWLEDGE AND AGREE THAT PRIVACY LEGISLATION THAT MAY APPLY TO HEALTH CARE PROVIDERS (SUCH AS YOUR CLINIC) AND OTHER HEALTH INFORMATION CUSTODIANS DOES NOT APPLY TO PROLLENIUM®.
You may decline to consent to the disclosure of Clinic transactional information in the future, but CONSENT PREVIOUSLY GRANTED TO DISCLOSE CLINIC TRANSACTIONAL INFORMATION CANNOT BE REVOKED.
CTI may be collected if you have requested that the purchase be recorded within the App to earn or establish your eligibility for any Offer or Reward (for example: if you wish to record a purchase of Prollenium® Product in order to earn eligibility for a loyalty reward which requires a certain number of purchases of Prollenium® Products); or
You have requested to apply a Reward or Offer to the transaction (for example, where you are eligible to claim a discount on the purchase of a Prollenium® Product, and you wish the discount to be applied against this purchase).
Information that we record about relevant transactions may include:
This information is connected to your Account Information, and is required for the following reasons:
Because this information provides an indispensable record of the legitimacy of Offers and Rewards redeemed in the past, this information may be stored and used by Prollenium® indefinitely, and may be retained and used by Prollenium® even if you terminate your Account.
The information that we collect about you may be accessed by Prollenium®, and by Prollenium® employees, service providers and contractors. We may share some or all of the information that we collect about you with your selected Clinic and its designated personnel. All Prollenium® and Clinic personnel with access to your information are bound by strict confidentiality agreements requiring them to handle your Account Information confidentially and in accordance with this Policy.
Your information may be disclosed or transferred in the event of a change in ownership of Prollenium®, in part or in whole, through any form of business acquisition, merger, or otherwise. Any party acquiring such an interest in Prollenium® may be granted access to your Personal Information pursuant to terms governing collection, use and disclosure consistent with those set out in this Policy.
Your information may also be used and disclosed, if required, to enable us to comply with applicable legal and regulatory requirements. For example, we may be required to disclose this information in order to comply with a court order or subpoena. Where reasonably possible, and provided we are not precluded from doing so, we will make a reasonable effort to inform you if we are ever required to disclose your personal information pursuant to a court order.
Prollenium® endeavors to take every step necessary to safeguard your information from loss, unauthorized access, duplication, manipulation, use or disclosure. However, Prollenium® shall have no liability to you or any other party in the event of unauthorized access to or inadvertent disclosure of any personal information.
Prollenium® currently stores your information on servers located in the state of Nevada, in the United States. You consent to the transmission of your information through United States computer networks, and to the storage of your information on a server located in the United States.
It is your responsibility to choose a secure password, and keep it secret. Prollenium shall have no responsibility or liability for any disclosure of your personal information resulting from an insecure password or disclosure of your password. We do not store your password in plain text on our servers.
If you refer another person to the App, you consent to our sending an invitation email to that person on your behalf.
Please be advised that we may require specific information or identification in order to enable us to confirm your identity and rights of access, as well as to enable us to search for and provide the personal information we retain about you. In accordance with industry standards and applicable legislation, we may charge a reasonable fee for collecting and delivering this information to you. If such a fee applies, we will notify you in advance, and confirm that you wish to proceed with your request.
Your right to access the personal information that we maintain in respect of you is not absolute. Under certain circumstances, applicable laws and regulations may allow or require us to refuse to provide some or all of the personal information that we hold about you. Or, due to our record retention practices and obligations, Personal Information may have been destroyed, erased or made anonymous prior to your request. In the event that we are unable to provide you with access to your Personal Information, we will endeavor to inform you of the reasons why.